By John Pring on 23rd December 2020
Information used by disabled passengers to check if a rail station is accessible is frequently wildly inaccurate, and often leads them to book travel to and from stations they cannot access, according to new research.
The research by disabled campaigner and access expert Doug Paulley shows that the accuracy of accessibility information has worsened in the two years since the problem was highlighted by the regulator, the Office of Rail and Road (ORR).
Paulleys research shows that for more than half of stations (51 per cent) across England, Scotland and Wales, the information used by the National Rail Enquiries (NRE) website on the level of step-free access is different from that held by the operators of those stations.