Airline Forgets Federal Chief Accessibility Officer’s Wheelchair in Toronto

By Emma Crawford and Raynaldo Suarez
Posted October 21, 2023

Stephanie Cadieux, Canada’s chief accessibility officer, has taken to social media to call out an airline for leaving her wheelchair behind after she boarded a flight in Toronto.

Cadieux says Air Canada didn’t load the wheelchair onto a flight she had taken from Toronto.

“Well, Air Canada left my chair in Toronto,” she posted on X, formerly Twitter. “I’m now without my essential equipment. Independence taken away. I’m furious. Unacceptable.”

Air Canada worked to try to mend the situation quickly, responding to her post by apologizing and saying the chair is now on the way to her.

“Your chair has been expedited and in transit; we’re deeply sorry and want to discuss this with you,” it said on X. “Accessibility is a priority.”

Meanwhile, Air Canada says it’s investigating and trying to figure out what went wrong.

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