News provided by
Canadian Transportation Agency
GATINEAU, QC, Aug. 20, 2019 /CNW/ – The disability community and persons with disabilities now have new tools available to help them exercise their right to an accessible transportation network.
In support of the implementation of the new Accessible Transportation for Persons with Disabilities Regulations, the Canadian Transportation Agency (CTA) has launched a new confidential toll-free Accessibility Help Line to provide information, and guidance about dispute resolution services relating to accessible travel.
Callers to the Accessibility Help Line can have access to a staff member if they have questions relating to accessible transportation, or if they wish to file a transportation-related accessibility complaint. This is a confidential service. Staff are available Monday to Friday, 8 a.m. to 5 p.m., Eastern Time.