Federal Mental Health Portal Fails Web Standards

By John Hilvert on Jul 11, 2012

The Department of Health & Ageing’s newly launched, $1.7 million mental health portal has yet to meet the Federal Government’s minimum web standards.

The mindhealthconnect site, run by the National Health Call Centre Network (NHCCN), was launched this month with a total of $3.2 million in funding to be spent over the next 12 months.

A NHCCN spokeswoman said it had conducted usability tests, such as using Tobii eye tracker, to understand and ensure that the way information is presented is acceptable for all types of users.

She said the site would comply with the WC3 WCAG 2.0 level A standard by December, in accordance with the Federal Government’s Web Accessibility National Transition Strategy.

But a web accessibility checker at that standard highlighted two known problems, 245 “potential problems”, 20 HTML validation errors and 115 cascading style sheet problems on the site.

The checker noted issues in the readability of mindhealthconnect text content, producing a 29-page list of errors for its home page alone.

Among fixes proposed by the checking device was making explicit the language attribute and setting a valid ISO-639-1 two letter language code to the opening HTML element.

HTML validation errors included a lack of alternative text for non-text content such as images. Also where there was alternative text, it did not convey the same information as the image.

Such alternative text is particularly useful to screen readers used by the visually impaired. In 2010, a blind woman sued the Canadian Government for discrimination after she was unable to apply for a job on its website.

NHCCN’s spokeswoman said compliance with WCAG 2.0 guidelines were a mandatory requirement for developers working on the mindhealthconnect site.

“This was included in its initial RFP to vendors for the site development and is in the contract with the developers to ensure these criteria are met,” she said.

She said the new site would comply with the Government’s web standards requirement and that some adjustments were in progress.

“NHCCN welcomes all feedback and will schedule required amendments into its weekly operational release schedule,” she said.

“A number of the items identified are already in progress for the update scheduled for next week.”

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