National Federation of the Blind Announces Agreement with Ticketmaster

Ticketmaster Makes Website Fully Accessible and Fan-Friendly to Blind Users

Baltimore, Maryland (April 26, 2011): The National Federation of the Blind (NFB), the nation’s leading advocate for Internet access by blind Americans,
today announced a cooperative agreement with Ticketmaster, the global event ticketing leader and one of the world’s top five eCommerce sites, to make its website fully accessible to the blind. 

Under the agreement, Ticketmaster will make its website ( fully accessible to blind users utilizing screen access technology by December 31, 2011. 

Screen access technology converts what is on the computer screen into synthesized speech or Braille.

Dr. Marc Maurer, President of the National Federation of the Blind, said: “An increasing number of goods and services are now offered primarily over the
Internet and Ticketmaster’s extremely popular ticket sales website is a prime example of this trend.  Ticketmaster customers gain many of the company’s valuable benefits and services, including access to special pre-sales and promotions, through its website. 

The National Federation of the Blind is pleased that Ticketmaster has recognized the importance of providing equal access to its website for its blind customers, and we look forward to working with the company to achieve that goal. 

The National Federation of the Blind will continue to work tirelessly until the blind have equal access to the full range of products and services available to the public through the Internet and other information technologies.”

“For Ticketmaster, the future is all about the fans.  We want to participate wherever and however so that fans can have the best possible fan-friendly experience,” said Nathan Hubbard, CEO of Ticketmaster.  “Partnering with the National Federation of the Blind is enabling us to address the needs of our blind fans, so that they can have the same positive experience when purchasing tickets for their favorite artists’ performance or any live event.  We are committed to working with NFB to enhance the Ticketmaster website so that it’s accessible and usable by all of our fans out there.”

Pursuant to the agreement, Ticketmaster will develop a comprehensive accessibility program that will include the development of an accessibility guidelines manual, as well as the appointment of both an accessibility coordinator and an accessibility committee.

Additionally, Ticketmaster will continue to work with officials of the National Federation of the Blind to ensure that the Ticketmaster services remain
accessible to the blind.  Ticketmaster will submit its website to the NFB Nonvisual Accessibility (NFB-NVA) Web Certification program, a rigorous procedure by which websites and applications that have made efforts to be accessible to the blind can be identified and recognized.  The NFB-NVA Web Certification program continuously monitors participating sites to ensure that they remain compliant with certification criteria.  If a site remains accessible, its certification is renewed on an annual or a version basis.  If accessibility issues arise, the National Federation of the Blind will work with the site developers to remedy them.

About the National Federation of the Blind

With more than 50,000 members, the National Federation of the Blind is the largest and most influential membership organization of blind people in the
United States.  The NFB improves blind people’s lives through advocacy, education, research, technology, and programs encouraging independence and self-confidence. 

It is the leading force in the blindness field today and the voice of the nation’s blind.  In January 2004 the NFB opened the National Federation of the
Blind Jernigan Institute, the first research and training center in the United States for the blind led by the blind.

About Live Nation Entertainment

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders:, Live Nation Concerts, Front Line Management Group and Live Nation Network. is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 26 million monthly unique visitors.  Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. 

Front Line is the world’s top artist management company, representing over 250 artists.  These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. 

For additional information, visit


Chris Danielsen                                                 Linda Bandov Pazin
Director of Public Relations                               Live Nation Entertainment
National Federation of the Blind                         (310) 867-7000
(410) 659-9314, extension 2330                  
(410) 262-1281 (Cell)

©2011 All Rights Reserved – Copyright 2011 NFB

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